Overview:
Difficult conversations present some of the most challenging aspects of management. But there are a range of techniques which can support you in planning initiating and undertaking conversations addressing poor performance, inappropriate behaviour and a range of other situations. In addition to this there are approaches which can reduce the likelihood that a difficult conversation will be required at all.
During this session you will learn how to:
- Plan for a difficult conversation to ensure that relevant information is to hand and the views of the other person have, as far as possible, been anticipated
- Understand your own preferred conflict mode
- How best to begin a difficult conversation
- Undertake a difficult conversation in a controlled and constructive way; ensuring that corrective action is agreed and acted upon
- Use insights into psychology and conversational style to maximise the chance that communication will be clear and effective
Content:
- Thomas-Kilman conflict modes
- Fundamentals of planning and undertaking a difficult conversation
- Judy Ringer Preparation Techniques
- Common Mistakes often made
Benefits to you and your organisation:
After attending this session attendees should understand the theory and practice of difficult conversations. They will be able to:
- Set the tone for behaviour in their area of responsibility
- Understand the management needs of a range of staff and respond to those needs
- Prepare effectively for a difficult conversation
- Undertake difficult conversations competently and with confidence
- Understand how to use psychological techniques and conversational style to establish rapport and minimise the risk of communication failure
Please complete the sign up form and add a calendar hold to your diary. Once the event has reached capacity we will send the joining links to all attendees. Also, please do not share any passwords, joining links or any material provided for this workshop.
About the session
Leading Beyond Boundaries
Developing, building, and managing relationships within the broader community of care
In this workshop we will develop an understanding of systems leadership and what this means for your role as a manager working within integrated care systems. We will explore the skills of influencing, negotiating and relationship building to build solid relationships with those you work with beyond your immediate workplace.
Who is this session for
The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.
The session will be virtual.
You can attend all 5 modules as a programme or choose to select those which you feel will be of greatest benefit to develop your leadership and management skills.
Other information:
If you are unable to attend any of the sessions above please register via our Expression of Interest page, this will help us to understand the demand for our programmes and plan accordingly. You will also be notified when we release new dates for this workshop.
If your circumstances change and you can no longer attend, please email [email protected]
About the facilitators
Clare Sutton
Katie Adams
Liz O’Connell
Sandra Munro
Stuart Whyte
Rachael Kedward
For more information about your facilitator please go to Team – Aspire Development
About the session
Conducting Courageous Conversations
Exploring the skills that underpin effective communication to build confidence in having conversations that might have otherwise been avoided or seemed difficult.
In this workshop we will understand why we need to hold courageous conversations and explore the skills that underpin effective communication. We will focus on active listening, effective questioning, coaching techniques and adopting a solution-focused approach to conduct courageous conversations.
Who is this session for
The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.
The session will be virtual
You can attend all 5 modules as a programme or choose to select those which you feel will be of greatest benefit to develop your leadership and management skills.
Other information:
If you are unable to attend any of the sessions above please register via our Expression of Interest page, this will help us to understand the demand for our programmes and plan accordingly. You will also be notified when we release new dates for this workshop.
If your circumstances change and you can no longer attend, please email [email protected]
About the facilitators
Clare Sutton
Katie Adams
Liz O’Connell
Sandra Munro
Stuart Whyte
Rachael Kedward
For more information about your facilitator please go to Team – Aspire Development
About the session
What is Inclusive Leadership?
Developing a workplace where everyone feels valued, respected, and empowered to contribute
In this workshop we gain an understanding what unconscious bias and how address our own and others. We will explore how to embrace inclusive leadership through an appreciation of difference; looking at behavioural styles, and compassionate leadership, linked to the work of Professor Michael West.
Who is this session for
The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.
The session will be virtual.
You can attend all 5 modules as a programme or choose to select those which you feel will be of greatest benefit to develop your leadership and management skills.
Other information:
If you are unable to attend any of the sessions above please register via our Expression of Interest page, this will help us to understand the demand for our programmes and plan accordingly. You will also be notified when we release new dates for this workshop.
If your circumstances change and you can no longer attend, please email [email protected]
About the facilitators
Clare Sutton
Katie Adams
Liz O’Connell
Sandra Munro
Stuart Whyte
Rachael Kedward
For more information about your facilitator please go to Team – Aspire Development
About the session
Understanding Your Leadership Style
Understanding different leadership styles; examining our own natural style of leadership and how we can be flexible in our approach to increase our leadership effectiveness
In this workshop we will gain an understanding of different leadership styles, examining your own natural style of leadership and how to be flexible in your approach. We will explore situational leadership theory and practice coaching techniques to support effective leadership and development of others.
Who is this session for
The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.
The session will be virtual.
You can attend all 5 modules as a programme or choose to select those which you feel will be of greatest benefit to develop your leadership and management skills.
Other information:
If you are unable to attend any of the sessions above please register via our Expression of Interest page, this will help us to understand the demand for our programmes and plan accordingly. You will also be notified when we release new dates for this workshop.
If your circumstances change and you can no longer attend, please email [email protected]
About the facilitators
Clare Sutton
Katie Adams
Liz O’Connell
Sandra Munro
Stuart Whyte
Rachael Kedward
For more information about your facilitator please go to Team – Aspire Development
About the session
Leadership, Management and You
Exploring leadership and management, their characteristics and differences; developing self-awareness and an understanding of your impact in creating workplace culture.
In this workshop we will explore ways to develop greater self-awareness through behavioural style testing, recognising our own strengths, weaknesses and ‘blind spots’ and how this contributes to increased Emotional Intelligence.
We will then discover the impact being a self-aware leader has on creating workplace culture.
Who is this session for
The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.
The session will be virtual.
You can attend all 5 modules as a programme or choose to select those which you feel will be of greatest benefit to develop your leadership and management skills.
Other information:
If you are unable to attend any of the sessions above please register via our Expression of Interest page, this will help us to understand the demand for our programmes and plan accordingly. You will also be notified when we release new dates for this workshop.
If your circumstances change and you can no longer attend, please email [email protected]
About the facilitators
Clare Sutton
Katie Adams
Liz O’Connell
Sandra Munro
Stuart Whyte
Rachael Kedward
For more information about your facilitator please go to Team – Aspire Development
About the session
Leading Beyond Boundaries
Developing, building, and managing relationships within the broader community of care
In this workshop we will develop an understanding of systems leadership and what this means for your role as a manager working within integrated care systems. We will explore the skills of influencing, negotiating and relationship building to build solid relationships with those you work with beyond your immediate workplace.
Who is this session for
The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.
The session will be virtual.
You can attend all 5 modules as a programme or choose to select those which you feel will be of greatest benefit to develop your leadership and management skills.
Other information:
If you are unable to attend any of the sessions above please register via our Expression of Interest page, this will help us to understand the demand for our programmes and plan accordingly. You will also be notified when we release new dates for this workshop.
If your circumstances change and you can no longer attend, please email [email protected]
About the facilitators
Clare Sutton
Katie Adams
Liz O’Connell
Sandra Munro
Stuart Whyte
Rachael Kedward
For more information about your facilitator please go to Team – Aspire Development
About the session
Conducting Courageous Conversations
Exploring the skills that underpin effective communication to build confidence in having conversations that might have otherwise been avoided or seemed difficult.
In this workshop we will understand why we need to hold courageous conversations and explore the skills that underpin effective communication. We will focus on active listening, effective questioning, coaching techniques and adopting a solution-focused approach to conduct courageous conversations.
Who is this session for
The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.
The session will be virtual
You can attend all 5 modules as a programme or choose to select those which you feel will be of greatest benefit to develop your leadership and management skills.
Other information:
If you are unable to attend any of the sessions above please register via our Expression of Interest page, this will help us to understand the demand for our programmes and plan accordingly. You will also be notified when we release new dates for this workshop.
If your circumstances change and you can no longer attend, please email [email protected]
About the facilitators
Clare Sutton
Katie Adams
Liz O’Connell
Sandra Munro
Stuart Whyte
Rachael Kedward
For more information about your facilitator please go to Team – Aspire Development
About the session
What is Inclusive Leadership?
Developing a workplace where everyone feels valued, respected, and empowered to contribute
In this workshop we gain an understanding what unconscious bias and how address our own and others. We will explore how to embrace inclusive leadership through an appreciation of difference; looking at behavioural styles, and compassionate leadership, linked to the work of Professor Michael West.
Who is this session for
The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.
The session will be virtual.
You can attend all 5 modules as a programme or choose to select those which you feel will be of greatest benefit to develop your leadership and management skills.
Other information:
If you are unable to attend any of the sessions above please register via our Expression of Interest page, this will help us to understand the demand for our programmes and plan accordingly. You will also be notified when we release new dates for this workshop.
If your circumstances change and you can no longer attend, please email [email protected]
About the facilitators
Clare Sutton
Katie Adams
Liz O’Connell
Sandra Munro
Stuart Whyte
Rachael Kedward
For more information about your facilitator please go to Team – Aspire Development
About the session
Understanding Your Leadership Style
Understanding different leadership styles; examining our own natural style of leadership and how we can be flexible in our approach to increase our leadership effectiveness
In this workshop we will gain an understanding of different leadership styles, examining your own natural style of leadership and how to be flexible in your approach. We will explore situational leadership theory and practice coaching techniques to support effective leadership and development of others.
Who is this session for
The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.
The session will be virtual.
You can attend all 5 modules as a programme or choose to select those which you feel will be of greatest benefit to develop your leadership and management skills.
Other information:
If you are unable to attend any of the sessions above please register via our Expression of Interest page, this will help us to understand the demand for our programmes and plan accordingly. You will also be notified when we release new dates for this workshop.
If your circumstances change and you can no longer attend, please email [email protected]
About the facilitators
Clare Sutton
Katie Adams
Liz O’Connell
Sandra Munro
Stuart Whyte
Rachael Kedward
For more information about your facilitator please go to Team – Aspire Development